Hi there, it's Stefanie here (President of TVG).
So much of life isn’t about what happens to us—it’s about how we choose to respond.
Picture this: I had just wrapped a 15-hour international work trip. I landed in Chicago, jet-lagged and ready to be home. But when I got to baggage claim… no bag. The one I reluctantly checked—with gear for a 10-day, three-country work trip—was still sitting in London.
Tired and mildly frustrated, I headed to the baggage services counter. There was a line of other people in the same boat. Some had delayed or canceled flights, and their bags were lost in the shuffle too.
When it was my turn, the employee kindly told me it might take up to four days to arrive since I lived beyond a 40-mile radius of the airport. Not ideal. My head immediately went to: What do I need to replace this weekend?—especially since I had packed most of my go-to work clothes, makeup, and curling iron.
At that moment, I had a choice.
I could have gotten frustrated. I could have vented my annoyance.
But I didn’t.
Instead, I paused to get some perspective—and intentionally chose my next move. Not guided by my “under pressure” behaviors, but guided by clear choices.
(Yes, all of this ran through my head in about a 30-second span.)
My move? I submitted the claim, thanked the staff for their help, and headed to the parking garage to go home—to my partner, Sam, and our two puggles and cat.
I’m not sharing this story to pat myself on the back. I’m sharing it because these micro, everyday moments test us.
How we respond when things don’t go as planned.
How we treat people who aren’t at fault but are trying to help.
How we show up in the small, very unglamorous moments.
Those choices matter. They reflect our values. They ripple out to others.
And unlike so many things in life—we actually can control them.
In this case, the baggage counter employees weren’t at fault. They were doing their jobs. My job, in that moment, was to respond with integrity—and not let a logistical headache cost me my peace or create issues for others.
So let me ask you:
Hit reply—I’d love to hear.
Wishing you a smooth week,
Stefanie