A Note from our Co-Founder and President, Stefanie
"It doesn't matter what you know, if you can't effectively
communicate what you know."
Read that again and let it sink in for a moment. What are your reactions?
This is how we kick off our skill-building session on communication skills—with a thought-provoking, yet weighty and rather accurate insight.
We're typically met with many nodding heads, a few skeptical looks, and some disagreement. (Psst... that's exactly what we're going for. It engages our audience in the learning process right from the start).
Communication is messy, complex, and critically important—at work, in personal relationships, and in life.
Research shows that we spend about 70% of our time at work communicating—through emails, meetings, quick chats, and feedback. Through verbal, written, and nonverbal means.
This means that we have plenty of opportunities to get our communication wrong. Stop and reflect. Can you think of a recent moment where you missed the mark, lost your audience, or said something you wish you hadn’t? I certainly can.
Reflecting and asking ourselves "what will I do differently next time?" is part of the growth process.
Here's the bright side: because we communicate so frequently, we have countless opportunities to practice, experiment, and improve—this is exactly why we focus on teaching this skill.
In the past month, we've delivered several skill-building sessions on communication skills to diverse audiences — from earlier career technical experts to more seasoned managers and leaders — and one thing is resoundingly clear:
We all have room to sharpen our communication skills.
It's a lifelong effort, with endless opportunities for feedback and refinement.
Here are two places to start:
- Start getting intentional about the purpose of your communications. Are you informing, inspiring, giving feedback, empathizing, deciding, or soliciting input? Discern your purpose and let that guide your structure.
- Stop leading with superfluous details and jargon. Lead with your 1-2 most critical headlines, and offer more detail only when needed. Imagine: Your audience has 20 seconds to listen—what do you REALLY need them to hear?
Where do you have immediate opportunities to improve your communications?
Here's to continuing to lead and learn each day,
Stefanie